Most email campaigns sent via Direct Mail are delivered without delay. However, sometimes an email campaign may be paused for a few minutes so that a member of our deliverability team can review it. The purpose of the review is to find and fix issues that could otherwise result in excessive spam complaints, deliverability problems, or damage to your email reputation.
Manual reviews can be triggered for a variety of reasons and are not cause for concern. During business hours, most reviews are completed within a matter of minutes. During off-hours, reviews may take a little longer. If our team requires additional information from you, an email will be sent to both your Direct Mail account email address and the "From" or "Reply To" address of the email campaign. Once the review is complete, the campaign will be sent automatically. No action is required on your part.
Cancelling Campaigns In Review
If you would like to make a correction to an email campaign that is in review, please cancel the delivery and send again. Cancelling and re-sending a campaign does not circumvent the review process.