Service Alert: Microsoft Email Delivery Delays — November 12-13, 2026

Microsoft is currently experiencing a widespread outage affecting Outlook, Exchange Online, and other Microsoft 365 services. As a result, emails sent to recipients using these services may be delayed until Microsoft resolves the issue.

If your mailing list includes a significant number of Microsoft email users, you may notice temporarily lower open and click rates while deliveries are delayed.

There is no need to resend your campaign. Direct Mail will automatically retry temporarily delayed deliveries until Microsoft's servers are accepting mail again. No action is required on your part.

For updates, visit Microsoft's Service Status page or Microsoft 365 Status on X. We'll also update this notice as more information becomes available.

Help Documentation 〉Old Versions of Direct Mail 〉Messages 〉

Creating a new message

This help article is for an old version of Direct Mail.

Your messages are saved in Direct Mail under the "Messages" tab. Your project can contain an unlimited number of messages, and messages can be organized into folders, if desired.

Here's how to create a new message:

  1. Choose Messages > New Message from the menu bar or click the new message button in the toolbar.
  2. Fill out the "From Name", "From Email", and "Subject" fields
  3. Optionally, click the "Choose Template" button to choose or import a design for your message

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